"It’s a degree of excellence that each one of us should hold high for the work we produce."
NAME: Vicky Indvik
TITLE: Material Manager
OFFICE LOCATION: Prescott Valley
What does quality mean to you?
Quality to me is getting it right the first time. It’s a degree of excellence that each one of us should hold high for the work we produce.
In your time at MI, can you name one fellow team member who really impressed upon you the importance of quality?
I would say Prescott Valley General Manager Mike Reinert. Since his arrival, he’s implemented a 5S (sort, set, shine, standardize, sustain) program, worked with manufacturing to define capacity levels that would lead the team to defining the UPWH (units per work hours), and has put communication meetings and Gemba boards in place. He has a very high regard for our customers, the quality of our products, and our level of customer service. Mike is all about continuous improvement and he cares.
Why is quality important to you and your work at MI?
Quality was impressed upon me at a very young age. Because of that, I know how important it is in everything I do. Throughout my five years at MI, we have implemented a barcode system, improved our process, and increased structure within the inventory department. Today, we are hitting 97.8 percent IRA (Inventory Record Accuracy), which allows us to assist the production lines in meeting their unit per work hour expectations. That in turn allows us to deliver our products on time and complete. Having products when and where they are needed means stress levels have been reduced for many people – internal and external.
Can you think of a time when you went above and beyond to ensure quality?
We invited a new customer to visit and tour our facility. It was a big deal for us and we wanted to shine. I literally swept our plant from one end to the other, getting in all the corners and cleaning so that our facility looked extra nice. This was not an easy task. I spent 12 hours here that day. You know what they say about a first impression: You only get it once. This can also be said about quality. We get one shot with our customers.
How do you ensure quality on your immediate team?
I have a motto with my team: ‘It’s OK if you make a mistake. I’m going to make them, too. But let’s understand how the mistake was made and let’s move on.’ We don’t dwell. We learn. My team now comes forward and admits if they make a mistake so it can be resolved. That’s a win in my book. It is my belief that we should encourage questions and teach in a way that people understand it is okay to make a mistake. But let’s understand what went wrong so we can prevent it in the future. The team member will be more productive and more concerned about his or her quality of work in the end. Sometimes, people just need to understand the reason something has to be done a certain way.
What do you do to support MI’s commitment to quality?
As a material manager, I strive for an error-free performance standard based on prevention, problem solving, and a ‘can do’ attitude to get it right. I want my deliverables to exceed expectations and I want that for my team. I don’t like the word ‘No.’ There is always a way to do something better.