"Quality is one of the best ways to gain our customers' trust."
NAME: Dhruv Bohara
OFFICE LOCATION: Gratz Ops
What does quality mean to you?
It’s one of the best ways to gain our customers’ trust.
In your time at MI, can you name one fellow team member who really impressed upon you the importance of quality?
I can’t really name just one because everyone on the team takes quality very seriously; hence, I’m learning from each one of them. It’s a great feeling to work with such a dedicated team.
Can you think of a time when you went above and beyond to ensure quality?
I’d rather not use “I” to answer this question because it’s really all about teamwork when it comes to quality. Recently one of our window components was not meeting our stringent quality standards. So, the team and I worked over the weekend to get samples tested and analyzed to ensure we could deliver the high-quality products our customers deserve.
What’s the best way to get an entire company committed to quality?
Make sure everyone has documentation of precise quality standards and results.
What do you do to support MI’s commitment to quality?
I test various mechanical components with proper documentation so that we are aware of our quality curves. Every now and then I fabricate the equipment to efficiently test different parts. All the testing is performed while making sure safety is our first priority.